Shipping policy

Shipping Policy – Louisluxdreams Pet Store

Last Updated: [07 Jul. 2026]

Thank you for shopping with Louisluxdreams Pet Store. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few additional days. We appreciate your patience and understanding.

Shipping Time

Estimated delivery times are as follows:

United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 7–15 business days
Australia: 8–18 business days
Europe: 7–20 business days
International Orders: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the products ordered.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow 24–72 hours for tracking updates to appear.

Customs, Duties, and Taxes

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country's customs authorities. These charges are the responsibility of the customer.

Incorrect Address Information

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at [Your Email Address], and we will work with the shipping carrier to resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will review the case and assist you with a replacement or refund where applicable.